ISO-9001-LEAD-AUDITOR EXAM PDF, ISO-9001-LEAD-AUDITOR FREE LEARNING CRAM

ISO-9001-Lead-Auditor Exam PDF, ISO-9001-Lead-Auditor Free Learning Cram

ISO-9001-Lead-Auditor Exam PDF, ISO-9001-Lead-Auditor Free Learning Cram

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

TopicDetails
Topic 1
  • Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Topic 2
  • Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
Topic 3
  • Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
Topic 4
  • Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.

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PECB ISO-9001-Lead-Auditor Free Learning Cram, Pdf ISO-9001-Lead-Auditor Dumps

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q104-Q109):

NEW QUESTION # 104
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.

Answer:

Explanation:

Explanation:
The quality system failed to control the laundry services provided for customers in five shops.
The equipment used was not capable of consistently producing the required service.


NEW QUESTION # 105
An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.
During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO
9001.
Which one of the evidence statements would support this finding?

  • A. The actions taken to deal with customer complaints did not prevent recurrence of the problem.
  • B. There was no evidence that a check of spelling took place before the release of printing to the client.
  • C. The organisation did not provide the correct resources to prevent nonconformity.
  • D. There was no record that the organisation evaluated the effectiveness of the training given to new employees.

Answer: A

Explanation:
According to clause 10.2.1.b of ISO 9001:2015, the organization should evaluate the need for action to eliminate the causes of nonconformities, in order to prevent their recurrence. This means that the organization should identify and address the root causes and contributing factors of the nonconformities, and implement appropriate corrective actions that are effective and proportional to the impact of the nonconformities. In this case, the evidence statement that supports the finding of nonconformance is C, because it shows that the organization did not take effective actions to prevent the recurrence of the spelling errors in the print run, which resulted in repeated customer rejections and dissatisfaction. The other options are not directly related to clause 10.2.1.b, although they may indicate other nonconformities or weaknesses in the organization's QMS.
For example, option A may relate to clause 7.2 on competence, option B may relate to clause 8.6 on release of products and services, and option D may relate to clause 7.1 on resources. References: ISO 9001:2015, [ISO
9001 Auditing Practices Group Guidance on Nonconformity and Corrective Action], ISO 9001 Clause 10.
Improvement - ISO-templates.com


NEW QUESTION # 106
Which two of the following aspects of a quality management system must the organisation continually improve?

  • A. Effectiveness
  • B. Adaptability
  • C. Applicability
  • D. Suitability
  • E. Responsiveness
  • F. Efficiency

Answer: A,F

Explanation:
Effectiveness and efficiency are two of the seven quality management principles that form the basis of ISO
9001. According to ISO 9000:2015, clause 3.2.14, effectiveness is the "extent to which planned activities are realized and planned results achieved". According to clause 3.2.15, efficiency is the "relationship between the result achieved and the resources used". In other words, effectiveness is about doing the right things, and efficiency is about doing things right. ISO 9001:2015, clause 10.3, requires the organisation to continually improve the suitability, adequacy, and effectiveness of the quality management system. This implies that the organisation should also improve the efficiency of its processes, products, and services, as efficiency is a key factor in achieving customer satisfaction, reducing costs, and increasing profitability. Some of the ways that the organisation can improve its effectiveness and efficiency are: - Establishing SMART (specific, measurable, achievable, relevant, and time-bound) objectives and monitoring their progress - Implementing the Plan-Do-Check-Act (PDCA) cycle to plan, execute, evaluate, and improve its activities - Applying the process approach to manage its interrelated processes as a coherent system - Using evidence-based decision making to analyse data and information and take appropriate actions - Seeking feedback from customers and other interested parties and addressing their needs and expectations - Identifying and addressing risks and opportunities that can affect its performance and conformity - Encouraging innovation and creativity to find new and better ways of doing things - Benchmarking its performance against best practices and industry standards - Providing training and development opportunities for its personnel to enhance their competence and motivation 12345 References:
1: ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary
2: ISO 9001:2015 - Quality management systems - Requirements
3: ISO 9001 Explained: A Comprehensive Guide to Quality Management Systems - ISMS.online
4: The 7 Principles of ISO 9001 | ISO Standards Explained
5: Key Elements of an ISO 9001:2015 Quality Management System


NEW QUESTION # 107
What does an auditor evaluate during an audit follow-up?

  • A. If internal audits and management reviews are being planned and performed
  • B. The auditee's site-specific conditions
  • C. The effectiveness of all corrections and corrective actions taken

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:According to ISO 19011:2018, Clause 6.6 (Audit Follow-Up):
* The primary focus of an audit follow-up is verifying that corrective actions were effectively implemented.
* Internal audits and management reviews (B) are part of routine QMS operations, not the main objective of follow-ups.
* Site conditions (C) are relevant but secondary to verifying corrective action effectiveness.
Thus, A is the correct answer.


NEW QUESTION # 108
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
What type of evidence has been collected by the ACB's audit team, as presented in scenario 3?

  • A. Physical, verbal, analytical.
  • B. Verbal, documentary, physical.
  • C. Observational, secondary, qualitative.
  • D. Documentary, confirmative, verbal.

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Audit evidence includes information collected through different methods to assess compliance with ISO
9001:2015 requirements.
Clause References:
* ISO 19011:2018, Clause 6.4.6 - Audit Evidence: Audit evidence must be objective, verifiable, and based on facts.
* ISO 9001:2015, Clause 9.1.1 - Monitoring, Measurement, Analysis, and Evaluation: Requires organizations to collect and analyze data from multiple sources to verify effectiveness.
Types of Audit Evidence Collected in Scenario 3:
* Verbal Evidence - Employee interviews regarding training and awareness sessions.
* Documentary Evidence - Organizational charts, job descriptions, training records.
* Physical Evidence - Workplace observations to assess working conditions.
Why is the Correct Answer B?
* The audit team used a combination of verbal (interviews), documentary (records), and physical (site observations) evidence.
* This triangulation approach enhances audit reliability and ensures compliance verification.
Why are the Other Options Incorrect?
* A (Confirmative evidence) # Not a formal audit term in ISO 9001 or ISO 19011.
* C (Analytical evidence) # Incorrect, as analysis was not a primary method used.
* D (Qualitative evidence only) # Incorrect because the audit involved both qualitative (interviews) and quantitative (documents, physical) evidence.


NEW QUESTION # 109
......

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